We want your Ellunelle purchase to fit right the first time. Our current collection is available in sizes 7/8 through 9/10. Please use our size guide and measure your child before ordering, as fit can vary from child to child.

Exchanges

We offer exchanges only, within 14 days of delivery. Items must be unworn, unwashed, unused, and returned in their original packaging. Proof of purchase, such as an order confirmation or receipt, is required.

To request an exchange, contact us at hello@ellunelle.ca within 14 days of delivery. We’ll provide return instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or was sent incorrectly.

Items that are worn, washed, missing tags, have an odor, or show undocumented damage are not eligible for exchange. Items returned in non-sellable condition may be sent back to the customer at the customer’s expense.

Size 9/10 Exchanges

Size 9/10 is currently our largest available size. If your child measures beyond this range and size 9/10 does not fit, we are unable to offer a larger-size exchange. Measuring your child before ordering can help avoid sizing issues.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery at hello@ellunelle.ca and include clear photos showing the issue.

Claims submitted more than 48 hours after delivery, or without photo evidence, may not be eligible for an exchange or store credit. If an item is confirmed to be damaged or incorrect, we’ll provide the appropriate next steps.

Processing

Once your return is received, we’ll inspect it and confirm whether it qualifies for an exchange under this policy. Approved exchanges are shipped within 3–5 business days after the return is approved. 

Contact

For questions about exchanges or your order, please contact us at hello@ellunelle.ca.